Identify the instruction
Give the reference, property, relevant dates and the change requested. A different address, service or quantity may need a new scope and arrangements.
Cancellation circumstances
The agreement, work already undertaken and applicable consumer rights determine the response to a cancellation. Ask for the relevant information before requesting an early start.
Refund requests
Explain the payment and the outcome sought. The team must review the actual instruction and payment record before confirming any refund. This review website takes no payments and does not issue refunds.